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Operations Control Centre Advisor 
Salary: 
 
Hourly rate: 
Up to £12 per hour + paid holidays 
Location: 
Cosham 
 
 
Industry: Call Centre and Customer Service 
Job Ref: Anna-Lise Ops Cosham 
 
Skills: Help desk, customer service, co-ordinating, despat 
Description:  
 
My client is a large national company focused in utilities based in the Portsmouth area. This company are leaders in their field maintaining gas supplies to 5.8 million customers.  
 
This is a full time position offering 37.5 hours p/w and you must be flexible with your hours of work to include being able to work a rolling shift pattern over 7 days a week. Shifts may include earlies, lates, nights and long day shifts. 
 
Your responsibilities will include: 
 
- Manage the diaries of all engineers allotted to your schedule to ensure they are utilized and allocated to the most appropriate jobs 
 
- Monitor the progress of all open jobs and see that they are dealt with within the allotted time-frame 
 
- Liaising with engineers to obtain further information 
 
- Managing you own work load and being responsible for the completion of tasks within a timely manner. 
 
 
 
You will have: 
 
- A strong ability to multitask 
 
- Good attention to detail. 
 
- Ability to think outside the box and use own initiative 
 
- Be a good problem solver 
 
- Be a strong multi-tasker 
 
This is a fantastic opportunity to join a reputable company who offer full training and potential growth within. 
 
Your starting hourly rate will be £11.94 per hour (including shift allowance),  
 
For the first 12 weeks your pro rata holiday allowance will be 20 days plus 8 bank holidays increasing to 25 days plus 8 bank holidays after 12 weeks.  
 
 
 
Key Words: Portsmouth, Customer Service, Administration, Administrative, Co-coordinator, Facilities 
 
 
 
Type: Temporary 
Start: 19/02/18 
 
Contact: Portsmouth Jennie McGrath 
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