Industry: Call Centre and Customer Service
Job Ref: EFSCTL2
To ensure that a first class customer experience is provided when resolving enquiries. As a Senior member of the team you will also be a role model for members of the team. You will be supporting enquiries through multiple platforms.
You will motivate and support a team to achieve targets and goals set and to ensure a strong team dynamic.
Experience with supervising a teamExceptional customer service experienceGood IT skills, including Word, Excel, CRM and databasesExcellent communicator both written and verbalExperience of quality checkingExperience in managing multi-channel enquiries, phone, email, online chat and social media
Wild Recruitment are an equal opportunities employer.
Contact: Milton Keynes Branch