Customer Advisor

963285_1761828422

Salary Package: Up to £14.48 per hour
Location: Milton Keynes, England
Consultant: cfilsell@wildrecruitment.co.uk
Posted: 30/10/2025

Description:

Customer Advisor – Temporary role
Location: Central MK/Hybrid (2–3 days from home)
Hours: Monday to Friday, 35 hours per week

Wild Recruitment is delighted to be supporting our fantastic client in their search for a Customer Service Advisor to join their team on a temporary basis for a minimum of six months. This is a brilliant opportunity to make a real impact by supporting students and members, while delivering exceptional service in a warm, professional, and collaborative environment.

About the Role

As a Customer Advisor, you’ll play a key role in maintaining the company’s reputation for excellence in customer service. You’ll handle a variety of enquiries, resolving them directly or liaising with internal teams to ensure timely and accurate responses. You’ll also promote services, events, and benefits available to students and members.

Key Responsibilities

• Respond to enquiries related to certifications and membership pathways


• Provide accurate information on products and services for students, qualification holders, and members


• Collaborate with internal teams to ensure a seamless customer experience


• Support student progression into membership, contributing to growth and retention targets


• Ensure individuals meet regulatory requirements in accordance with company regulations

What We’re Looking For

• Strong written and verbal communication skills


• Previous contact centre experience


• Ideally web chat experience


• Proficient in Microsoft Word, Excel, and CRM systems (ideally Microsoft Dynamics)


• Excellent organisational and administrative abilities


• Ability to prioritise tasks in a fast-paced environment


• A collaborative team player

Ideally you will be available to start within the next 1-2 weeks and will be available for at least the next six months.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.