Customer Service Advisor

AA/NHS/WAKE_1712666927

Salary Package: £11.44 - £19.72 per hour + HIVE
Location: Wakefield, England
Consultant: Andrea
Posted: 09/04/2024

Description:

Do you want to be part of a dynamic workforce for a company with a household name that dominates the UK?

Help us to save lives and deliver the best outcome in patients in Emergency and Non-emergency situations with a career in the Yorkshire Ambulance services. Wild Recruitment are seeking 111 Call handlers who are able to work fully flexible hours for the NHS 111 Team based in Wakefield.

This service is open 24/7 and the position is based in the office.

Training Hours:

• Candidates must be available for 6 weeks of Full time Training (Tuesday to Saturday 8am – 4pm OR 4pm – 4pm – Midnight)


• Candidates must be available for 12 weeks without any upcoming holiday. (this is due to training)


• You must have a flexible approach to working hours – All Rota’s will include a mixture of shifts including nights, early’s 3/4 weekends and 6/8 Bank holidays. (Please note the Rota’s are given to you 5 weeks in Advance)

Hourly Rate:

• Weekdays – Hours worked between 06:00am to 20.00pm during first 12 weeks £11.44 P/H. (Pay updates after training)


• Nights – Hours worked between 20:00pm to 06.00am and Saturday shifts during the first 12 weeks £14.07 P/H – (Pay updates after training.)


• Sunday and Bank Holidays during the first 12 weeks £17.61 P/H – (Pay updates after training.)

What you will be doing as a call handler:

• You will be giving people advise and help manage their symptoms telephonically.


• You will be using a software to record patient’s basic clinical information.


• You will direct patient’s to the most appropriate healthcare professional once the condition is assessed.


• No Previous experience needed as full training will be provided.


• Experience within a Customer services position is essential.


• Basic computer skills and great telephone manners is essential.

If you find reward in helping people, we would love to hear from you!

Please upload your most recent CV and Apply Now!

Wild Recruitment Ltd is acting as an Employment Business in relation to this vacancy.