Customer Service Advisor

CS/MK/T_1757337044

Salary Package: £12.49 - £12.50 per hour
Location: Towcester, England
Consultant: Andrea
Posted: 08/09/2025

Description:

Monday - Friday
09.00 - 15.00 or 09.00 - 18.00.

Our client is recruiting for a customer service advisor to join their growing travel business.

We’re looking for a Customer Service Advisor who shares our client’s passion for travel and excellence in customer care. If you love helping people plan their dream holidays and thrive in a fast-paced, detail-driven environment, this could be your next adventure.

The Role:

• Respond to inbound inquiries via phone and email using a provided script to ensure consistent service quality


• Advise customers on cultural tours, spa stays, cruises, and luxury packages—highlighting inclusions, accommodations, guides, and value-for-money benefits


• Process bookings, issue confirmations, apply voucher codes, and ensure ATOL certificates are correctly issued


• Identify opportunities to upsell add-ons such as excursions, upgrades, or extended stays


• Escalate complex issues (e.g. travel disruptions or special requirements) to the appropriate internal teams


• Maintain accurate client records and follow up to ensure customer satisfaction.

Apply now to hear more.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.