Customer Service Advisor

SHCSA025_1759237194

Salary Package: £12.49 - £12.50 per hour
Location: Towcester, England
Consultant: Sammie Harvey
Posted: 30/09/2025

Description:

Our client is recruiting for a Customer Service Advisor to join their growing travel business.

We’re looking for Customer Service Advisor(s) who share our client’s passion for travel and excellence in customer care. If you love helping people plan their dream holidays and thrive in a fast-paced, detail-driven environment, this could be your next adventure.

The Role:

• Respond to inbound inquiries via phone and email using a provided script to ensure consistent service quality


• Advise customers on cultural tours, spa stays, cruises, and luxury packages—highlighting inclusions, accommodations, guides, and value-for-money benefits


• Process bookings, issue confirmations, apply voucher codes, and ensure ATOL certificates are correctly issued


• Identify opportunities to upsell add-ons such as excursions, upgrades, or extended stays


• Escalate complex issues (e.g. travel disruptions or special requirements) to the appropriate internal teams


• Maintain accurate client records and follow up to ensure customer satisfaction.

Monday - Friday
Hours of work 09.00 - 15.00 or 09.00 - 18.00.

This role would ideally suit candidates who would like to get into an office role from retail.

Please note, you will need to drive due to the client's location.

If you would like to learn more about this role, please apply today and we will be back in contact

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.