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Customer Service Advisor

Anna-Lise C/S Cosham_157348368

Salary Package: £19834 - £20573 per annum + holidays
Location: Cosham, Portsmouth, England
Consultant: Anna-Lise Twigger
Posted: 11/11/2019


My client is a large national company focused in utilities based in the Portsmouth area. This company are leaders in their field maintaining gas supplies to 5.9 million customers.

This is a busy full time position offering 37 hours p/w and you must be flexible with your hours of work . Shifts will be on a 25 week rota, to include 1 week in 5 working 12pm-8pm, other shifts will fall between the hours of 8am-6pm with 1 in 5 Saturdays.

Your responsibilities will include:

-Taking inbound calls from members of the public re new connections, meter moves, gas emergencies and queries regarding gas works in the local area

- Delivering excellent customer service

You will have:

- Call centre experience, having live chat experience as well as handling emails and texts etc

- The desire to do your very best for the customer on each and every occasion

- Ability to stay calm under pressure and understanding the needs of the more vulnerable

- be comfortable using excel

This is a fantastic opportunity to join a reputable company who offer full training and potential growth within.

Your starting salary is the equivalent of £19.834 in the first 12 weeks, increasing to £20,573 after this time.

For the first 12 weeks your pro rata holiday allowance will be 20 days plus 8 bank holidays increasing to 25 day plus 8 bank holidays after 12 weeks.

For any enquiries please contact Anna-Lise on 023 9285 1111.

Key Words: Portsmouth, Customer Service, Administration, Telephone, Facilities

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.