Membership Team Leader

TL30052025_1750075023

Salary Package: Up to £30000 per annum
Location: Milton Keynes, England
Consultant: Francesca Towalska
Posted: 16/06/2025

Description:

We're Hiring: Membership Team Leader

Location: Milton Keynes (Hybrid)

Salary: £30,000 per annum

Hours: 35 hours per week – would need to be available between the hours of 7am until 7pm

Closing Date: 20th June 2025

Contract Type: Permanent

Are you an experienced call centre team leader with a passion for delivering exceptional customer service? We’re recruiting on behalf of our client for a Membership Team Leader to join a dynamic and supportive team in Milton Keynes.

Key Responsibilities:

• Lead, coach, and motivate a team to meet performance targets and deliver outstanding service.


• Handle escalated complaints and provide first-line support to team members.


• Maintain high quality standards across all communication channels.


• Manage team schedules and drive continuous improvement initiatives.


• Deliver training and support to ensure the team meets customer needs effectively.

Ideal Candidate:

• Proven experience in a call centre or contact centre leadership role.


• Strong background in customer service and complaint resolution.


• Confident using IT systems including Word, Excel, and CRM platforms.


• Excellent communication skills and attention to detail.


• Skilled in team development and performance management.

Benefits:

• Monday to Friday – no weekends or bank holidays!


• Hybrid working (2–3 days from home, once training completed)


• 24 days holiday


• Company-contributed pension scheme


• Private medical insurance


• Plus many more perks!

Join a company that values its people and supports professional growth while making a positive impact through social responsibility initiatives.

Apply now and take the next step in your leadership career!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.