Operations and Workflow Manager

Manufacturing (Eastleigh)

A long‑standing manufacturing client in Southampton is looking to appoint an Operations and Workflow Manager to oversee the day‑to‑day running of their Estimating / Internal Sales Engineering team.

This is a brilliant role for someone who thrives on structure, organisation and keeping a busy department running smoothly. There’s no sales work and no technical background required — just strong people management, great communication and a love of well‑designed processes.

The role

You’ll be the person who keeps everything flowing: enquiries, quotes, orders and internal communication. The team are technical, so your focus is on workflow, accuracy and daily operations rather than producing estimates yourself.

You’ll be responsible for:

• Managing the daily workflow of the team


• Ensuring enquiries, quotations and orders move through the business accurately and on time


• Creating and improving internal processes and working practices


• Setting simple, clear KPIs and helping the team stay organised


• Coordinating communication between Estimating, Production and Commercial teams


• Building a positive, supportive and structured team environment

What we’re looking for

• Experience leading a team in an operational, administrative or workflow‑driven setting


• Someone organised, structured and confident managing busy workloads


• Strong communicator who can support, coach and guide a team


• Naturally process‑driven with an eye for consistency and improvement


• Manufacturing or estimating experience is useful but not essential