Service Coordinator

963265_1761303598

Salary Package: Up to £27000 per annum
Location: Milton Keynes, England
Consultant: ftowalska@wildrecruitment.co.uk
Posted: 24/10/2025

Description:

An exciting opportunity has arisen for an experienced Service Call Planner to join a friendly team based in Milton Keynes. You’ll be part of a collaborative group responsible for coordinating the schedules of field-based service & installation technicians.

Working Hours:

• 37.5 hours per week


• Monday to Friday: 08:30 – 17:00


• Weekend cover on a rota basis


• Hybrid working available (3 days in office, 2 days from home) after probation

Key Responsibilities:

• Allocate reactive and installation work to meet service level agreements


• Plan installation


• Collaborate with Regional Operations Managers to achieve a First Time Fix


• Ensure follow-up work is reviewed and updated promptly


• Coordinate return visits within 48 hours


• Liaise with internal service support teams to ensure smooth operations


• Provide accurate ETAs and updates to internal teams and customers


• Manage and monitor aged calls to ensure timely resolution

Essential Skills & Experience:

• Minimum of 2 year's experience in a planning or scheduling role


• Strong written and verbal communication skills


• Excellent UK geographical knowledge


• Highly organised with the ability to self-manage


• Familiarity with SAP


• Methodical and detail-oriented


• Able to prioritise and work under pressure


• Strong multitasking abilities


• Team player with a professional telephone manner


• Self-motivated and proactive

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.