Student Advisor

962564_1750148785

Salary Package: Up to £27672 per annum
Location: Milton Keynes, England
Consultant: Clare Filsell
Posted: 17/06/2025

Description:

Wild Recruitment is currently recruiting on behalf of a well-known and respected organisation seeking a Student Advisor to join their team. This is a fantastic opportunity to work in a supportive environment where you’ll play a key role in delivering exceptional service to students from initial enquiry through to membership.

As a Student Advisor, you will be instrumental in maintaining the company’s strong reputation for outstanding customer service. You’ll support students throughout their journey from registration and enquiries to full membership, ensuring a smooth and positive experience.

Key Responsibilities:

• Handle a high volume of inbound calls, delivering a professional and friendly service


• Resolve queries across multiple channels (phone, email, webchat, webform)


• Develop a strong understanding of the organisation’s products and services


• Collaborate with internal teams to ensure seamless service delivery


• Support student progression into membership, contributing to growth and retention targets


• Ensure compliance with regulatory requirements in line with relevant laws and standards

Candidate Profile:

• Excellent written and verbal communication skills


• Confident in managing complaints and complex enquiries to resolution


• Proficient in IT, including Microsoft Word, Excel, and CRM systems (e.g., Microsoft Dynamics)


• Strong organisational and administrative skills


• Able to prioritise tasks and perform well in a fast-paced environment


• A proactive and collaborative team player

In return:

• Monday to Friday schedule – no weekends or bank holidays


• 35-hour working week between 7:00am and 7:00pm


• Hybrid working available after training/probation


• 24 days holiday (plus bank holidays)


• Company-contributed pension scheme


• Private medical insurance

If you're passionate about delivering excellent service and supporting students on their journey, we’d love to hear from you.

Apply today to be considered! Closing date 27^th June

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.